FAQs Before Purchase

Product Features Explained
What makes CleverLoop so clever? Algorithms and fine tuning explained.
CleverLoop is packed with features that make it super clever and easy to use.

Clever Learning Algorithms

The CleverLoop security algorithm will start working the moment you set up the system and will continue to learn over time. It will start to filter out background and unimportant movements (trees swaying, light and shadow changes, small pets etc), making sure you only get alerts that matter. Plus, you can help it learn by giving feedback on what's important and what's not.
The number of false alarms you receive will decrease as the system becomes more customized through analysis of your unique environment.

Fine Tune Smart Detection

You can also fine tune the system using different indoor and outdoor settings.
The indoor fine tuning gives the option to ignore pets and also set the likely scale of humans that might walk in front of a camera and tell the system that it will only see the top half of a person though a window.
The outdoor fine tuning gives you the ability to select hotspots, or areas that will be analyzed for unusual activity. This means you can exclude any movement from a nearby road, sidewalk or a tree that moves a lot in windy conditions.
Are there really no monthly fees?
That's right, there are no monthly fees to use the features that CleverLoop comes with as standard.

These free features includes:
- ongoing cloud backup of video clips from each camera. Clips are stored for 7 days (i.e. rolling storage)
- all the smart detection and clever algorithms,
- viewing of video alerts,
- live viewing your cameras,
- download of the CleverLoop app,
- use of the app by multiple people on a single system,
- download and saving of important video clips,
- storage of continuous video footage onto a connected hard drive,
- use of geofencing and scheduling.
Are indoor and outdoor cameras the same price?
Yes, CleverLoop prices both types of cameras at the same price.

CleverLoop is sold in bundles which give you a Base Station and 1, 2, 3 or 4 cameras. You can choose either indoor or outdoor cameras to suit your needs and the price is the same. You just need to decide how many cameras you need and what type. Nice and simple!

If you later decide you need an extra camera, then you can purchase these individually via the website. Just remember that the maximum number of cameras a Base Station can support is 4.
Does CleverLoop support IFTTT, Z-wave, Zigbee, Smartthings?
CleverLoop has been developed as simple to use and super secure product that provides great features for its users. We are continuing to develop increased functionality and further add-ons, all with the aim of enhancing the experience of our users.

One area we are taking a good look at for the future is integration with other smart home devices, as this would provide additional functionality for our advanced users. No timeline on this type of integration at present, but we'll keep you informed when we have more info.
Questions about cameras
Do the cameras have batteries or need mains power?
Neither of the CleverLoop camera models (indoor or outdoor) have batteries inside. You will need to use the plug-in power supply that comes with each camera.

The benefit of not using battery powered cameras is that you don't have to remember to change or charge batteries, so there is no need to worry about missing important video because your camera's battery has run flat.

Not being battery powered does mean you need to find a suitable location for CleverLoop cameras that is near a wall power socket (both indoor and outdoor cameras).

There are a few other options if you don't have an accessible power socket or are concerned that maybe your WiFi signal might not be the most stable where you want to place a camera. Here is a useful write up of what these options are, which has been written specifically for outdoor cameras as these are usually furthest from a power socket:

http://support.cleverloop.com/support/solutions/articles/6000100115-3-ways-to-get-power-and-data-to-and-from-outdoor-cameras

Finding a power source for indoor cameras is usually very easy. If in your case it's not, then the options for indoor cameras are very similar, but usually don't involve drilling holes! Here is a link on how to run power through an ethernet cable (known as Power over Ethernet or PoE) to indoor cameras:

http://support.cleverloop.com/support/solutions/articles/6000121076-choosing-poe-accessory-for-indoor-camera-
Can a single Base Station support more than 4 cameras?
A single CleverLoop Base Station is limited to supporting up to 4 cameras. This is due to the capacity limitation of the Base Station's processor that analyzes the video footage coming from each camera.

We have several users who are running two sets of CleverLoop Base Station in a single location (ie. in a home or in a business), which means that up to 8 cameras can then be supported. These 2 systems and all cameras can then be viewed under one account in the app.

It's also possible to view Base Station's that are in different locations through a single app. You could for example have a Base Station at home, and another in a business or in a holiday house, and view all of these on your mobile device.
Do the indoor and outdoor cameras both work using WiFi?
Yes, both the indoor and outdoor cameras have WiFi capability, as well as an ethernet ports if you'd prefer to use a cable connection.

How well the cameras will work using WiFi in your home or business all depends on the WiFi signal strength from your router, the distance the camera is from your router and also the wall materials / large objects between the camera and router. Basically, the further away the camera is from the router, or the more objects in the way, the weaker a signal gets.

There are some great WiFi signal strength testing apps that will give you a feel for how strong your WiFi network is. We recommend downloading WiFi Sweetspots by Assia-Inc. Using this app, you want to get a signal strength where a camera is to be located that exceeds at least 20% of the maximum strength you get when standing next to your router. This app is easy to use and available free on both:
Android and,
Apple iOS.

Moving cameras a bit closer to the router can create a strong enough signal. Sometimes even moving a few feet or meters can make a different. But even if this doesn't help then there are some fairly easy solutions. We recommend trying the following:

1. Buy a WiFi booster and place it near the camera.
2. Use a network cable to connect the camera. This would also give you the option to use PoE to power it.
How weather proof is the outdoor camera?
Electronic equipment weather tightness is classified under 'Ingress Protection' ratings, or IP ratings. The CleverLoop outdoor camera has an IP66 rating which means:
IP66 Enclosure - IP rated as "dust tight" and protected against heavy seas or powerful jets of water.

The body of the camera is a powder coated alloy which means it's not influenced by sea air conditions, although we do recommend wrapping the cable ends (ethernet, reset button and power jack) in waterproof tape or enclosing them in a waterproof container if the camera is fully exposed to the elements.

The suggested temperature range for outdoor camera is from -4F to 140F, which is -20℃ to 60℃.

We have users in Sweden and Canada with these cameras mounted outdoors, so it's tested in some pretty cold environments!
The CleverLoop app
How many people can I allow to have app access to my system?
The app is free to download and use. If you want to give another person access to your CleverLoop system, all they need to do is download the app to their device, set up an account using their email address and then you need to provide them with your CleverLoop system ID and password.

You can provide this access to as many people as you need to. So for home use you could set up other family members or housemates with access, and in a business setting you could provide other managers or co-workers with access. All users have equal access rights, which means they can view all footage, change settings and are also included in the geo-fencing auto-arming.

The only other point to consider is that a maximum of 4 people can view a stored clip or live camera view at the same time. You can still have more people with access to the system, it's just that you can't have everyone trying to look at the same thing at once.
What devices are supported by the app?
The CleverLoop app has been optimized to work on mobile devices using the following operating systems

- Android versions 4.1 and above
- iOS versions 6.0 and above.

To check which version of Android or iOS your device is running, simply go to the settings page on your device and find the General / About tab.

CleverLoop does not currently have a web browser interface, so you will need to use a mobile device running one of the above operating systems.

For CCTV style live viewing of your cameras from a Windows PC, see this page in our solutions section.

There is no Windows phone app for CleverLoop.
Is there a CleverLoop app that runs on my computer?
Although there isn't a fully featured version of the app for desktops, there are some options if you want to be able to live view your cameras on something other than your smartphone.

If you are happy to only live view one camera at a time, but would like access to all the features of the app, you can install the app on any suitable tablet (either Android or Apple) and use that as your desk based interface to your CleverLoop system.

If you want a CCTV style live view of all the cameras connected to your CleverLoop, from your windows PC, refer to this page in our solutions section.
Product specifications
Indoor camera
Dimensions (standing vertically on base)
*130mm high x 60mm wide x 70mm deep
*5.1" high x 2.4" wide x 2.8" deep

Power Supply
*5 Volt Dc 1.5 Amp switch mode plug

Cables
*1.5m (60") cable attached to wall transformer (male 3.5mm x 1.35mm round plug at other end)
*1.5m (60") extension cable (male and female 3.5mm x 1.35mm round plugs)
*2m (79") CAT 6 ethernet cable

Ports
*RJ45 network connection
*Female 3.5mm x 1.35 round power connection
*Reset button
*Micro SD card slot (not used)

Power consumption
*Approximately 500mA

Infra Red wavelength
*850nM

WiFi connectivity
*2.4GHz (802.11 b/g/n)

Mounting options
*The indoor camera has an articulated connection, comprised of a ball joint that is limited to 90 degrees of movement in the vertical plane, between the camera and the mounting base. This allows the camera to be mounted on practically any surface from horizontal to vertical and aimed in the required direction.
*The app allows the image from a camera to be flipped, mirrored, or flipped and mirrored, which facilitates mounting the camera upside down if required.

Suitable replacements for power supply
*This product or similar would be a suitable replacement for an indoor camera power supply should you misplace it. (note: you would need to find a model with the correct plug configuration for your country).
Outdoor camera
Dimensions (mounted horizontally to a wall)
*200mm long x 80mm high x 70mm wide
*7.9" long x 3.2" high x 2.8" wide

Power Supply
*12 Volt Dc 1 Amp switch mode plug

Cables supplied
*1.5m (60") cable attached to wall transformer (male 5.5mm x 2.1mm round plug at other end)
*1.5m (60") extension cable (male and female 5.5mm x 2.1mm round plugs)
*2m (79") flat CAT 6 ethernet cable

Ports
*RJ45 network connection
*Female 5.5mm x 2.1 round power connection
*Reset button
*External antenna connection (antenna supplied)


Power consumption
*12 Volt DC approximately 450mA

Infra Red wavelength
*850nM


WiFi connectivity
*2.4GHz (802.11 b/g/n)

Mounting options
*The outdoor camera has an articulated connection, comprised of 2 swivelling and one hinged joint, between the camera and the mounting base. This allows the camera to be mounted to practically any surface, horizontal to vertical and any angle in-between and aimed in the required direction.
*The app allows the image from a camera to be flipped, mirrored, or flipped and mirrored, which facilitates mounting the camera upside down if required. Mounting the camera upside down (i.e. with antenna pointing downwards) is often preferable when positioning the camera under a roof eave if the antenna would otherwise be under pressure from touching the eave.

Water and dust proof rating
*The outdoor cameras are rated IP66, meaning they are dust tight, and protected against powerful water jets.

Suitable replacements for power supply
*This product or similar would be a suitable replacement for an indoor camera power supply if you misplace it. (note: you would need to find a model with the correct plug configuration for your country).
Base Station
Dimensions
*105mm long x 105mm wide x 32mm high
*4.1" long x 4.1" wide x 1.3 high "

Power Supply
*A 5 Volt DC 2 Amp USB switch mode plug

Cables supplied
*60cm (24") power cord (USB to 2.5 x 0.8mm round plug)
*2m (79") CAT 6 ethernet cable

Ports
*USB2.0 (for connecting storage drive)
*2.5mm x 0.8mm power connector
*RJ45 ethernet connection
*Micro SD card slot

Storage
*8GB Micro SD card (supplied with Base Station)

Power consumption
*5 volts DC approximately 1 Amp (for Base Station only, does not include current draw for external hard drive if connected)


Suitable replacements for power supply
*Any 2 - 3 Amp 5 Volt DC USB plug can be used to power the Base Station (these are often sold as fast charger plugs for Android phones and tablets)
*This product or one similarwould be a suitable replacement power cable for a Base Station if the original is misplaced.
Base Station questions
Does the system use local or cloud storage?
There are 3 options to store video footage using the CleverLoop system.

SD Card
Each CleverLoop Base Station comes with an already inserted 8GB SD card. The system will store 7 rolling days worth of 10 second video alerts from each camera on the SD card.

Cloud Backup
The CleverLoop system provides the option to backup all 10 second video alerts to the cloud for free. As with the SD card, this backup gives 7 days of rolling storage. This means that if something happens in front of the cameras and it is captured by the system, it will be backed up to the Cloud for 7 days before being automatically overwritten once it is 8 days old. This saves the hassle of needing to go through and regularly delete clips or remove files.
Once on the Cloud, the footage is secure. Even if your CleverLoop Base Station and your router were stolen, you could still access any footage stored in the 7 days up to that point. Should you have footage that you want to keep, it's simple to download and save or share using the CleverLoop app.

Hard Drive
You can plug an external hard drive (not provided) into the Base Station, and use CleverLoop to record 24/7 footage, much like a CCTV system would do. This continuous storage feature is a really useful for both home and business users as it allows you to store, review and share long pieces of footage.
For example, you can capture and keep the best bits of footage from a family gathering or the kids playing in the backyard by using continuous storage. For business, you can record everyone coming though an entrance or reception area, or keep constant footage from stock or cash areas; this allows you to review the footage later if anything unusual has happened.

This below chart provides the hard drive capacity required given the number of cameras connected and how many days of historic, continuous footage you want to store. This is worked out using 24 hours of continuous storage per day using HD video streams.
 7 days14 days30 days60 days90 days
1 camera100G200G400G800G1.2T
2 cameras200G400G800G1.6T2.4T
3 cameras300G600G1.2T2.4T3.6T
4 cameras400G800G1.6T3.2T4.8T


Please note, the required hard drive format is NTFS or FAT32.
Do I need to buy a Base Station or can I just buy the cameras?
The clever part of the CleverLoop system is the Base Station, so you will need to buy a bundle with a Base Station if you want to use the CleverLoop system. Without a Base Station the majority of features, such as smart detection, cloud storage, alert notifications and accessing historical clips from the smart phone app etc, won't be available.
Can a single Base Station support more than 4 cameras?
A single CleverLoop Base Station is limited to supporting up to 4 cameras. This is due to the size, power and passive cooling of the Base Station's processor that analyzes the video footage coming from each camera.

We have several users who are running multiple CleverLoop Base Stations in a single location (ie. in a home or in a business), which means that 8 or more cameras can then be supported. All systems and all cameras can be viewed from one app on your smartphone.

It's also possible to view Base Stations that are in different locations through a single app. You could for example have a Base Station at home, and another in a business or in a holiday house, and view all of these on your mobile device.
Does the Base Station have its own WiFi signal?
No, the Base Station requires an ethernet connection to your router. It then uses your router's WiFi network to connect with your cameras. The Base Station itself does not have WiFi capability.
What sort of power cord and plug does the Base Station come with?
The Base Station comes with a short power cord that you can plug into mains power. The plug supplied matches with the type used in the country used for your shipping address.

The Base Station uses 5 V DC from a standard 2 Amp USB power adapter similar to most Android phone and tablet fast chargers.

If you've misplaced your Base Station power cord then you can purchase a new power cord for your Base Station here.
Can I set this up myself?
How easy is CleverLoop to install myself?
CleverLoop has been designed to make it easy for home owners / renters and business owners to set the system up for themselves. You'll need a smart phone to download the CleverLoop app and the first thing the app will do is walk you through the simple set up steps.

Great in-app video clips for each step make it easy to install, all the way through from setting up an user account to fine tuning your cameras when they are up and running.

The other things you will need so you can install CleverLoop yourself are:
- Your WiFi details (username and password).
- A spare power point next to your router that you can plug the Base Station into.
- Mains power near where you want to set up the cameras. (read more on this here)
- A strong WiFi signal where the cameras are to be placed (read more on this here)
- A screwdriver and maybe a small drill if you plan to wall or ceiling mount cameras. Indoor cams can sit on a horizontal surface.

If you find you need a little bit of help, we have a range of solutions on our website that will assist and our team are also able to provide fast and friendly support via online help requests. Friends with a bit of computer knowledge, home IT help services and electricians may also be options if you need some extra assistance.